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Pauline Lothian Designs, luxury Harris Tweed bags, accessories and gifts

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Pauline Lothian Designs - Terms and Conditions

  • Cancelling your order - please email us on info@paulinelothiandesigns if you would like to cancel your order. This can be done at any point prior to the dispatch of your product. Please quote full details of your purchase and provide a contact telephone number when requesting the cancellation.
  • Returns - A full refund is available if the product is returned to us in original condition within 28 days of purchase. Please email us on info@paulinelothiandesigns.com if you would like to arrange a refund. Return postage is the buyers responsibility.  The only exception to this is in respect of personal commission orders, where we are unable to accept returns unless the goods are deemed to be faulty.
  • Prices - All prices listed on paulinelothiandesigns.com are correct at the point of publication, however, we reserve the right to change the price of our products at any time.
  • International Orders - We welcome international orders. However, these may be liable to import duties and taxes at their destination and the payment for these is the responsibility of the addressee. In addition, all customer queries and questions and any subsequent dialogue should take place in English. We are unfortunately unable to enter into customer communications in any other language at the current time.
  • Colour reproduction - We make every effort to reproduce colours on paulinelothiandesigns.com as accurately as possible. In some instances computer settings may affect the appearance of the product so exact colour matches may not be possible. This means that colours of the products you order may differ from what you see on screen. If you are not satisfied with the colour of the product you have ordered, please email us on info@paulinelothiandesigns.com.
  • Deliveries and Delays - All goods are supplied and despatched in good faith. We cannot accept responsibility for claims by third parties after receipt of the goods. We make every effort to ensure fast delivery but in the event of delays we cannot accept liability for any resultant losses or costs. In addition, orders valued in excess of £50 will be dispatched by recorded delivery.  
  • Mailing List - As an existing customer your email address will automatically be added to our mailing list following your first purchase in order that we can periodically keep you up-to-date with special offers and promotions. We would anticipate such mailings to be relatively infrequent, but individual names can be removed immediately at any time by sending an email to info@paulinelothiandesigns.com
  • Contact - Please contact us by e-mail (info@paulinelothiandesigns.com), by phone (0751 009 1707), or by post (31 Andrew Meikle Grove, East Linton, East Lothian, Scotland, EH41 3EL) if you have any queries.